Added “HELP REQUEST” button on operator screens.

Call Group Selection

  • Material shortage
  • Quality issue
  • Safety Concern
  • IT issue
  • Maintenance issue

Reason Codes

  • Selectable reason codes
  • Editable codes by group

Generated Alert from the Station

  • Origin station
  • Time
  • Reason
  • Status

Acknowledge/Close Alert

  • Done at station or group dashboard
  • User login required for dashboard
  • Remote acknowledgement displayed on operator screen with username

Reports by Group

  • Number of calls
  • Average time to acknowledge
  • Average time to closure